退款政策

For Local (Hong Kong)

Return procedure:

1. Keep all packaging materials, including original packaging, receipt and related gifts.

2. Request for return within 3 days of receiving the products.

3. After confirming that the product status meets the requirements of the return policy, we will contact the customer to return. Products should be returned within seven days after the notice is given.



The refund procedure is as follows:

1. After receiving the returned products, we will arrange a refund within 7 working days.

2. If you pay by credit card, the refund will be refunded directly to the paid credit card account. Since the refund date of each bank is different, please refer to your bank for the specific refund time and related information.



We reserve the right to refuse the customer's return request in the following circumstances:

1. Products are damaged by humans

2. Exceeding the return period

3. Products that have been opened, used, or damaged for personal reasons

4. Receipt are missing or incomplete

5. Product is not provided by Pretties HK Limited

6. Product which do not have quality problems

7. Colour aberration between the picture and the product



We do not accept the refund requests in the following situations:

1. The order cannot be delivered because the address provided by the customer is incorrect

2. Request a refund due to shipping fee issues. (Please read the shipping instructions carefully before placing an order to ensure a clear understanding of shipping calculations)



Precautions:

1. Product effects vary from person to person and refunds are not accepted for product

2. Customer should consider the transportation risk before purchase. If there is any damage or loss during the transportation, the customer will bear the loss. If there is any deterioration, damage or loss during the mailing process, Pretties HK will not make any compensation.

3. Regarding the return and refund arrangement, Pretties.com.hk reserves the right of final decision in case of any dispute.


For Oversea

Return procedure:

1. Keep all packaging materials, including original packaging and related gifts. (if there is any.) 

2. Request for return within 14 days of receiving the products.

3. After confirming the product status meets the requirements of the return policy, buyer will be contacted to return. Products should be shipped out by buyer for return within 7 days after the notice is given.

Remark: Item damaged while delivering, please keep the original issue as well as with picture of proof for the verification on the approval for refund It may takes 5-7 days

 

Refund procedure:

1. After receiving the returned products, we will arrange a refund within 7 working days.

2. If the order is paid by credit card, it will be refunded directly to the paid credit card account. Since the refund date of each bank is different, please refer to your bank for the specific refund time and related information.

 

Return Policy:

1. Products should be Brand New, Unused, Original with package
2. Not damaged by human mistake
3. Request the return within 14 days while the item is delivered
4. Product shipped by Pretties HK Limited
5. Shipping Fees borne by the customer
6. Full refund will be completed within 7 days once item received and verified

 

Precautions:

1. Product effects vary from person to person and refunds are not accepted for product

2. Regarding the return and refund arrangement, Pretties.com.hk reserves the right of final decision in case of any dispute.