FAQS

1. General Enquiries

• I am Pretties.com.hk member, but i can't login
• Newsletter unsubscribe

2. Orders

• How to Order

3. Payments Methods

• Credit Card, Paypal, ShopPay, GooglePay, QFPay (Alipay, Wechat Pay, FPS)

4. Delivery & Shipping Fees

• How to Track your Order
• Free HK Shipping for order over HKD 400

5. Exchange & Refund / Return

• Details

• Return

After delivery: Contact us within 7 days
Refund: Free money back once we received an item
Shipping charges: Buyer
Return rules: Brand new, unused, original, with packaging

• Refund

Item damaged while delivering, please keep the original issue and with picture of proof for the verification on approval for refund It may takes 7 days.

• Exchange Oversea

Not available for oversea at the moment.