Return procedure:

1. Keep all packaging materials, including original packaging and related gifts. (if there is any.) 

2. Request for return within 14 days of receiving the products.

3. After confirming the product status meets the requirements of the return policy, buyer will be contacted to return. Products should be shipped out by buyer for return within 7 days after the notice is given.

Remark: Item damaged while delivering, please keep the original issue as well as with picture of proof for the verification on the approval for refund It may takes 5-7 days

 

Refund procedure:

1. After receiving the returned products, we will arrange a refund within 7 working days.

2. If the order is paid by credit card, it will be refunded directly to the paid credit card account. Since the refund date of each bank is different, please refer to your bank for the specific refund time and related information.

 

Return Policy:

1. Products should be Brand New, Unused, Original with package
2. Not damaged by human mistake
3. Request the return within 14 days while the item is delivered
4. Product shipped by Pretties HK Limited
5. Shipping Fees borne by the customer
6. Full refund will be completed within 7 days once item received and verified

 

Precautions:

1. Product effects vary from person to person and refunds are not accepted for product

2. Regarding the return and refund arrangement, Pretties.com.hk reserves the right of final decision in case of any dispute.